The terms and conditions outlined apply to all bookings with Dunalastair Hotel Suites.
RATES AND BOOKING
Bookings can be made online via our website, by phoning 01882 580 444 or emailing reservations@dunalastairhotelsuites.com.
Our Best Available Rates are always guaranteed when booking directly via our website. Advanced Purchase/Early Booker rates are available for bookings made a minimum of 2 weeks in advance of arrival.
Check in is available from 3pm on the day of arrival unless otherwise stated. Rooms must be vacated by 11am on the day of departure, unless otherwise agreed at the discretion of the hotel management.
Our room rates are inclusive of a Full Scottish breakfast, unless otherwise stated.
Packages and offers that include dinner are given an allowance per person which can be used in the hotel restaurant, unless otherwise indicated in your package description or confirmation. There is no refund for meals which are not taken by guests and lunch cannot be taken in place of dinner.
On arrival, you will be asked to produce a valid credit or debit card. You will be required to settle your accommodation charges upon arrival. Prior to departure, you will be required to settle the balance of your bill.
Rates are subject to availability and variability; seasonal and weekend supplements may apply. Rates are inclusive of VAT at the current prevailing rate. Rates are subject to change without notice. Your rate is guaranteed once confirmation has been sent.
Whilst every effort is made to fulfil any particular requests during your stay with us, please note that these requests do not form part of our contract and we cannot guarantee that we will be able to meet all requests.
CANCELLATION POLICY
All cancellations are made in accordance with the cancellation policy of the rates booked. Our Best Available Rates allow the most flexibility. These rates allow you to alter or cancel your booking up until 3pm two days prior to your arrival without charge.
Cancellations made after 3pm two days prior to arrival will incur a one night room charge at full rate. Promotion and partnership bookings may only be cancelled in accordance with the specific terms applying to that rate, as advised at the time of booking.
CHILDREN’S POLICY
Our suites can accommodate a maximum of 2 children on the basis of sharing with 2 adults.
Up to 2 children aged 5 and under can stay and take breakfast for free when sharing with 2 adults in the same room.
Children aged 6-15 are charged a supplement of £30 per child per night for bed and breakfast.
Children’s meals must be taken from the children’s menu served in the Macnab Restaurant and cannot be used in conjunction with another offer.
Children aged 16 and above are classified as adults and will be charged at the full adult rate.
DOG POLICY
Kindly note that dogs are not permitted at the hotel, with the exception of registered service dogs
FACILITIES
Please check online for the range of facilities available as some of these may be of a seasonal nature and weather dependant.
A charge will be made for the use of certain facilities such as spa treatments or hire of leisure equipment.
Use of spa and leisure facilities is subject to terms and conditions specified when booking. Under 16’s are not permitted to use the pool, gym or equipment without an accompanying adult at all times. Under 16’s are not permitted to use any thermal suites or spa treatments. Please note – our indoor pool is not supervised by a lifeguard at any time.
If you have had or are suffering from an allergy, ill health, a medical condition or are pregnant, we advise that you speak to your GP prior to arrival to ensure you can use our facilities, services and treatments safely.
All treatments booked are subject to medical status, we reserve the right to refuse treatment if we feel it is not in the best interest of the client.
DAMAGES OR EXTRA CHARGES
Guests may be subject to additional charges if a hotel room requires repairs due to damage or if excessive cleaning is necessary following their stay. These charges are assessed based on the extent and nature of the damage or the level of extra cleaning required to return the room to its standard condition.
Common examples include, but are not limited to, stains, odours (smoking in the room), broken furniture, or misuse of hotel property. The cost will vary accordingly and will be determined at the discretion of hotel management following a thorough inspection.
DAMAGE, THEFT AND LOSS OF PROPERTY
Dunalastair Hotel Suites shall not be responsible for any loss or damage that may occur, including but not limited to fire, failure of electrical, gas or other power supplies, strikes, industrial action, terrorist activity, technical problems with transport, illness of entertainers and bad weather, nor for any curtailment, cancellation or change to any accommodation, activity or itinerary or any other consequences which arise as a result of such events.
For the avoidance of doubt, nothing in these terms and conditions shall operate to attempt to exclude or limit Dunalastair Hotel Suites or Loch Rannoch Estate Limited’s liability for the death or personal injury of any person caused by the negligence of Dunalastair Hotel Suites or Loch Rannoch Estate Limited or its employees, servants, or agents or to attempt to exclude or limit Dunalastair Hotel Suites or Loch Rannoch Estate Limited liability in any manner which would be unlawful. These terms and conditions shall be subject to Scottish law.
MARKETING
Although every effort has been made to ensure the accuracy of the information contained within our website and marketing materials, Dunalastair Hotel Suites cannot accept responsibility for any errors or omissions and reserve the right to vary, amend, supplement or cancel offers and rates that feature on our website, email campaigns or other platforms.
All details are correct at the time of going to print, however may be subject to change from time to time.
For any competitions hosted or affiliated with Dunalastair Hotel Suites or Loch Rannoch Estate Limited, the winner will only ever be contacted directly by Dunalastair Hotel Suites or its partners and we will never ask for personal or financial details. Please note, we cannot take responsibility for any fraudulent activity by other parties.